FAQ's

Frequently Asked Questions

Click on the question below to find the answer:

1. How should I name my file?

2. What if I can't deliver my file by the deadline?

3. Can I send my file in early?

4. What if I want to send replacement copy?

5. Where can I find technical support?

6. What are ICC profiles?

7. Why shouldn't I email my file to you?

8. Why does it matter if I send it to Classified or Display?

9. Can you guarantee my ad's position in the publication?

10. What should I do if my advertisement prints poorly?

11. Could News International typeset my classified advert for me?

12. What if my problem is not solved by these FAQs?

1. How should I name my file?

Your file names should start with our 10-digit URN (unique reference number). This will ensure they are recognised instantly on arrival. You may add up to 12 other alphanumeric characters after this. If you don't have a URN, please call your copy contact at News UK and Ireland, who will give it to you.

2. What if I can't deliver my file by the deadline?

If we receive your file after the copy deadline, we cannot guarantee that it will be published as expected. It is the advertiser's responsibility to send it on time, and to specification. If you have any problems with either, please call your copy contact at News UK and Ireland - they will do whatever they can to help.

3. Can I send my file in early?

Yes, if it is clearly named. Even if it is a week before deadline. We would rather that than leave it to the last minute and find a problem with it.

4. What if I want to send replacement copy?

Call your copy contact at News UK and Ireland and tell them, otherwise it is possible your original copy will be published. We suggest you add 'sub' after the filename, so we can distinguish it from the original one.

5. Where can I find technical support?

AdStream: call 020 7539 8383

AdSend: call 020 7841 3500

Specle: call 020 7871 3555

Qmuli: call 020 7278 4009

For full online advertising details, specifications and examples, see here

6. What are ICC profiles?

An ICC profile is a set of data that helps you to get the correct colour reproduction when you input images from a scanner or camera and display them on a monitor or print them. By conforming to this specification profiles may be exchanged and correctly interpreted by other users.
You should download the ICC profile listed for the publication for which you are preparing artwork (see Sizes and Specifications), and embed it in the application you are using , e.g. Adobe Photoshop.

7. Why shouldn't I email my file to you?

We recommend that you use one of these delivery methods to avoid the many potential reproduction problems, including these. We don't have a team of people to check files and fix them, so this is designed to protect us and you. If you do email your file to us, we are unable to guarantee the quality of reproduction, so you do so at your own risk.

8. Why does it matter if I send it to Classified or Display?

The main reasons are that the column widths and deadlines are different.

9. Can you guarantee my ad's position in the publication?

The short answer is no. After we have processed all our advertising copy, breaking news often forces our editorial teams to change the page plans. This sometimes affects the position of ad bookings.

10. What should I do if my advertisement prints poorly?

Due to our state-of-the-art, computer-controlled print facilities, this is happily a rare occurrence. If there is a problem, send a complete printed copy of the offending publication, with a covering letter explaining the problem, to: Melanie Clarke, Processing Resolutions Manager, Ad Customer Services, The News Building, 1 London Bridge Street, London SE1 9GF, as soon as you can (Tel. +4420 7782 7519). We will investigate it and report back to you.

11. Could News International typeset my advert for me?

If you are a direct advertiser who does not have the facilities to produce your own artwork, please let us know when you book your space. If our free service with its limited range of fonts is adequate for your requirements, send us your text and graphic in good time and we will send you a proof. On the other hand, if you need a full-blown design service and extra proofs, you will need to use a commercial designer.

12. What if my problem is not solved by these FAQs?

If you still can't find the answer to your question on this site, please contact our production team:

+44 (0)207 782 7272

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FAQ's

Frequently Asked Questions

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